Complaint Against a Service United States

ZestAds — weight lose patches

Dispute case Id PP-D-[protected], transaction amount $72.75 USD, transaction ID 2YN907621D18585, transaction date 12/13/2019. seller name Zestads ltd. Dispute date 1/13/2020. I want to return patches for refund. Product is in original package, unopened. this was to be a gift, but when it didn’t arrive by Christmas I had to do something else. I want to return product as it is no longer needed. What seems to be the problem? I am still waiting to here from you. Are you guys just a one way street? You take peoples money but when they have a problem they never hear from you.I want my money back please. Your product is unopened and in original package. I understand I will have to pay shipping.