Complaint Against a Service USA

Truworths — Bad truworths online buying on Blackfriday Specials

As a first time online buyer I experienced bad online experience buying with truworths, It happened that on the 17 of November 2020 I placed two orders(o116406800 &o116405746) from Blackfriday Specials, 7Days After placing the orders I made a call to check on my transactions and the response was that all Blackfriday orders where taking time and that I must give the process 4 days extra time.Received the massage to collect on the second order but was told on my second call that pertaining to the 3items placed on the first order, 1items wont be delivered given tgat tgey where short of stock on it even thou the item was still being advertised on FB, Then making a third call I was told that the items where missing in tge process of the couriers and that they will be refunded, While I was away on holidays I was told to collect on the missing items which where not granted to me given that they where cancelled on the system.After waiting for an 1hr for the manager to enquire on the issue which I left never resolved on the 8 of January 2021