Complaint Against a Service United States

WoodSprings Suites — Everything about the hotel

Cockroaches everywhere. People doing drugs. Seen a guy come out of his room with a crushed up powdery substance on his room card. Smell of marijuana lingered across the whole floor for 5 days in a row… 2 days earlier than my check out date there was a death in the family. I paid $913 cash for 2 weeks. And they refuse to give me any of my money back to make it back home for my grandfathers death. Staff were all rude and cussing. Police presence at least 3 times in the week and 5 days i’ve been here. People up and slamming doors all hours of the night. 2 days ago a girl was raped. And the only thing the hotel did was kick out her boyfriend out. The front desk manager is rude. Doesn’t want to help anyone. All I want is a refund for the nights that I won’t be here and she got an attitude saying the only thing I could do is call corporate and I can’t get anyone to help me through them either.